Welcome to GemSmart.pro! These Terms of Use govern your access to and use of our marketplace. By registering, browsing, or using our platform, you agree to these terms. If you do not agree, please refrain from using GemSmart.pro.
1. Acceptance of Terms
By using GemSmart.pro, you agree to these Terms of Use, our Privacy Policy, and any additional guidelines. We may update these terms periodically, and your continued use of the platform constitutes acceptance of any changes.
2. Definitions
- Marketplace: GemSmart.pro, an online platform for buying, selling, and auctioning gemstones.
- Vendor: A user who opens a store and lists products for sale.
- Customer: A user who browses, bids, or purchases products.
- Subscription: A paid plan that allows vendors to access specific features and listing limits.
- Auction: A listing where customers bid on products.
- Affiliated Products: Products listed by third-party sellers or partners.
- User: Any person using GemSmart.pro, including vendors and customers.
3. Registration and Eligibility
- To use GemSmart.pro, you must register and provide accurate information.
- You must be at least 18 years old and capable of forming a legally binding contract.
- Vendors must subscribe to a plan to open a store and list products.
4. Vendor Responsibilities
4.1 Store Creation
- Vendors must select a subscription plan and adhere to its limits (e.g., number of products, features).
- Uploading products beyond your subscription limits is prohibited.
4.2 Product Listings
- Vendors are responsible for the accuracy, quality, and legality of their listings.
- Prohibited or fraudulent listings will result in account suspension.
4.3 Auctions and Affiliated Products
- Vendors can list products for auction or as affiliated items, provided they comply with our guidelines.
- Auction terms (e.g., bidding rules, timelines) must be clearly stated.
5. Customer Responsibilities
- Customers must provide accurate information and comply with auction terms.
- Fraudulent activity or misuse of the platform will result in account suspension.
6. Subscription and Payments
6.1 Vendor Subscriptions
- Vendors must pay for their chosen subscription plan to access store features.
- Subscriptions auto-renew unless canceled before the renewal date.
6.2 Fees and Refunds
- Subscription fees are non-refundable unless otherwise stated.
- Refunds for products or auctions are subject to the vendor’s policies and GemSmart.pro’s dispute resolution process.
7. Auctions
- Auctions on GemSmart.pro are binding. Winning bidders must complete the purchase.
- Vendors must clearly state auction terms, including bidding increments and end times.
8. Affiliated Products
- Affiliated products must comply with our marketplace guidelines.
- Vendors are responsible for ensuring the accuracy and legality of affiliated listings.
9. Dispute Resolution
- GemSmart.pro is not liable for disputes between vendors and customers.
- We provide a dispute resolution process to help resolve issues fairly.
10. Intellectual Property
- All content on GemSmart.pro (e.g., logos, text, images) is owned by us or licensed to us.
- Vendors retain ownership of their product listings but grant GemSmart.pro a license to display and promote them.
11. Limitation of Liability
- GemSmart.pro is not responsible for any damages or losses resulting from the use of our platform.
- We do guarantee the quality, safety, or legality of products listed by vendors as if they are verified.
12. Termination
- We reserve the right to suspend or terminate accounts that violate these terms.
- Vendors may cancel their subscription at any time, but no refunds will be provided for unused periods.
13. Governing Law
These Terms of Use are governed by international law. Any disputes will be resolved in accordance with applicable legal provisions.
14. Contact Us
If you have any questions, please contact us at [support@gemsmart.pro].
By using GemSmart.pro, you acknowledge that you have read, understood, and agreed to these Terms of Use.